Shipping Policy

Shipping Policy Overview

At Wilshirelane, we are committed to providing dependable, transparent, and prompt delivery services for all our swimwear and resort apparel orders. This Shipping Policy details our transit schedules, delivery costs, fulfillment timelines, and standard operating procedures.

Shipping Destinations & Carriers

We deliver to physical addresses and PO Boxes across the United States. To guarantee reliable transit and prompt handling, all orders are dispatched using trusted domestic carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Shipping Rates & Delivery Estimates

Order Cut-off Time & Processing Schedule

Our operational schedules adhere to standard business days:

• Order Cut-off Time: 5:00 PM (EST), Monday – Friday.
• Order Handling Time: 1 business day. Orders placed before 5:00 PM EST Monday through Friday are processed and transferred to the carrier within 1 business day.
• Weekends & Holidays: Orders submitted after 5:00 PM EST on Friday, or during weekends and federal holidays, begin processing on the next immediate business day.

Shipment Tracking

Complete shipment transparency is provided for every order:

• Tracking Notification: As soon as your order is packaged and registered with the carrier, an automated confirmation email containing your tracking number and carrier link is sent to your registered email address.
• How to Track: You can follow your package via the direct link in your shipping confirmation email or by visiting our Order Tracking page and entering your order number and email.
• Tracking Updates: Please allow 24 to 48 hours from dispatch for the carrier to update their tracking portal with live checkpoint scans.

Damaged Packages

If your package arrives damaged during transit:

• Reporting Window: Please contact our support team at support@wilshirelane.com within 48 hours of receipt.
• Required Documentation: Provide your order number along with clear photos of the damaged outer packaging, shipping label, and affected garments.
• Resolution: Upon review, we will immediately arrange a complimentary replacement shipment or issue a full refund to your original payment account.

Lost & Missing Packages

If your tracking status shows "Delivered" but you have not received your parcel, or if transit updates have ceased for more than 7 business days:

• Check around your delivery area, porch, side doors, and consult with household members or neighbors.
• Verify that the shipping address provided at checkout is complete and accurate.
• Contact the local carrier office to inquire about specific delivery scans or driver notes.
• Reach out to our customer support team at support@wilshirelane.com with your order number. We will initiate a carrier investigation and resolve the issue via reshipment or refund.

Incorrect Address & Delivery Changes

Customers are responsible for ensuring the accuracy of the shipping address submitted during checkout:

• Address Corrections: If you notice an error in your address, please email us immediately within 2 to 4 hours of placing your order. Once an order has entered processing or dispatch, address changes cannot be applied.
• Returned Packages: Shipments returned to our facility due to an incomplete, invalid, or incorrect customer-provided address will be re-shipped upon confirmation of the correct address (additional shipping fees may apply) or refunded minus initial shipping charges.

Failed Delivery & Returned Shipments

If a carrier attempts delivery and cannot complete drop-off due to recipient unavailability or lack of secure access, the package may be held at a local collection depot before being returned to our distribution center. In the event a package is returned to us, our support team will contact you to coordinate redelivery.

Store Information