Cancel/Change Order

Cancel / Change Order Overview

At Wilshirelane, we process and dispatch orders rapidly to ensure fast transit times. Because our fulfillment system begins packing within our standard 1-business-day handling window, requests to cancel or modify an order must be submitted as quickly as possible.

Order Modification & Cancellation Timeline

How to Request a Cancellation

If you wish to cancel an order before fulfillment:

• Send an email to support@wilshirelane.com immediately with the subject line: "URGENT: Order Cancellation - [Your Order Number]".
• Provide your full name, billing email, and the reason for the cancellation request.
• If the request is received before processing begins, we will cancel the order immediately and issue a 100% full refund back to your original PayPal payment account within 7 business days.

How to Request an Order Change

Order change requests include modifying sizing, color variants, item quantities, or updating shipping details:

• Size or Color Adjustments: Email us within 2 to 4 hours of placing the order stating the new size or color variant required. If the order has not been packaged, we will adjust the line items directly.
• Shipping Address Corrections: If you entered an incorrect delivery address during checkout, contact us immediately with your correct street address, unit number, city, state, and ZIP code. Once an order is transferred to USPS, UPS, or FedEx, delivery addresses cannot be rerouted in transit.

Orders That Have Already Shipped

Once tracking information is generated and the package has been handed over to the carrier, we cannot intercept, modify, or cancel the shipment:

• Please allow the package to be delivered to your address.
• Once delivered, you may initiate a return under our 60-day return policy by contacting support@wilshirelane.com.
• Garments returned in their original, unworn condition with tags and hygiene liners intact will receive a refund within 7 business days upon warehouse inspection. No restocking fees apply ($0.00).

Store Information