Frequently Asked Questions

Frequently Asked Questions Overview

Find quick answers to common questions regarding our swimwear collections, order processing, shipping timelines, returns, and payment options. If you need additional assistance, our customer support team is always available to help.

1. Orders & Sizing

• How do I find my correct size?
  We recommend checking your bust, waist, and hip measurements against our product fit recommendations. If you are between sizes, we suggest sizing up for a more relaxed fit or sizing down if you prefer firm sculpting support in the water.
• Can I modify or cancel my order after placing it?
  We process orders promptly within 1 business day. If you need to make changes or cancel, please contact us at support@wilshirelane.com within 2 to 4 hours of placing your order. Once fulfillment begins, orders cannot be modified and must be handled via our standard return process.
• Will I receive an order confirmation email?
  Yes, an automated confirmation email detailing your purchased items and order number is sent immediately after your payment is authorized via PayPal.

2. Shipping & Delivery

• Where do you ship?
  We currently ship to all valid residential and commercial addresses and PO Boxes within the United States.
• What are your shipping rates and delivery times?
  We offer a flat-rate shipping fee of $6.99, and Free Shipping on orders of $200 or more. Orders are handled in 1 business day and typically arrive within 2 to 6 business days via USPS, UPS, or FedEx.
• When is your daily order cut-off time?
  Our cut-off time is 5:00 PM EST, Monday through Friday. Orders placed before this time begin handling that same day; orders submitted after 5:00 PM EST or on weekends begin processing on the next business day.
• How do I track my shipment?
  Once dispatched, you will receive a tracking link by email. You can also monitor your package directly on our Order Tracking page using your order ID and email address.

3. Returns & Refunds

• What is your return policy window?
  We offer a generous 60-day return window starting from the day your package is delivered.
• Are there any restocking fees?
  No, we charge $0.00 restocking fees on all authorized returns.
• What condition must returned items be in?
  All returned swimwear and cover-ups must be unworn, unwashed, and unaltered, with original product tags and protective hygiene liners intact in original garment packaging.
• Who covers return shipping?
  If an item is damaged, defective, or incorrect due to our error, Wilshirelane provides a prepaid return shipping label. For size exchanges or personal preference returns, customers provide return shipping with tracking.
• How long do refunds take to process?
  Once your return is received and inspected at our warehouse, refunds are issued to your original PayPal payment method within 7 business days.

4. Payment & Security

• What payment methods do you accept?
  We exclusively accept PayPal, allowing you to pay using your PayPal balance, linked bank account, or major debit and credit cards processed securely through PayPal.
• Is checkout secure?
  Yes, all payment details are encrypted and handled directly by PayPal. We never store or view your financial card details on our servers.
• In what currency will I be charged?
  All prices and transactions on Wilshirelane are processed in USD (United States Dollars).

5. Garment Care & Quality

• How are Wilshirelane garments produced?
  We manage our design drafting and in-house manufacturing directly to ensure premium fabric density, precise double-lining, and high shape retention across all swim collections.
• How should I wash my swimwear to keep it lasting longer?
  Always rinse your swimwear in cool tap water immediately after swimming. Hand wash with mild detergent, avoid hot water and tumble dryers, and lay flat to dry in the shade.

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