Return & Refund Policy

Return & Refund Policy Overview

At Wilshirelane, customer satisfaction and transparent store operations are our top priorities. We want you to feel completely confident when shopping our swimwear and resort apparel collections. This comprehensive policy outlines the terms, timelines, and procedures governing product returns, exchanges, and financial reimbursements.

Policy Summary

Return Policy

Return Window: Customers have up to 60 days from the date of package delivery to request a return or exchange for any qualifying item.

Eligible Items:

• Standard-catalog swimwear (one-pieces, swim skirts, swim bottoms) and resort cover-ups.
• Items that are unworn, unwashed, and completely unaltered.
• Items with all original product tags and protective hygiene liners intact.
• Items returned in their original garment packaging.

Non-Returnable Items:

• Items with removed, broken, or tampered protective hygiene liners.
• Garments showing evident signs of wear, makeup stains, deodorant marks, sunscreen stains, perfume odors, or washing.
• Items purchased during marked clearance, final liquidation, or personalized custom orders.
• Gift cards.

How to Request a Return:

• Submit an email to support@wilshirelane.com with the subject line "Return Request - [Your Order Number]".
• Specify the exact item(s) you wish to return and state the specific reason for the return.
• For damaged or defective items, attach clear photographs showing the defect or transit damage alongside the packaging label.

Return Approval & Authorization: Our support desk reviews requests within 24 business hours. If approved, you will receive a Return Merchandise Authorization (RMA) confirmation and step-by-step dispatch instructions via email. Do not send items back without an RMA confirmation.

Return Shipping Address:

All authorized returns must be addressed and shipped to our primary fulfillment facility:

Wilshirelane Returns Center
19 Pqtsps Center Rd, Mystic, CT 06355-3048, United States

Return Shipping Responsibility:

• Store Responsibility (Defects / Store Error): If you receive a wrong, defective, or transit-damaged item, Wilshirelane provides a prepaid return shipping label at zero cost to you.
• Customer Responsibility (Remorse / Preference / Sizing): If you are returning an item due to personal preference, wrong size selection, or change of mind, you are responsible for covering the return shipping costs through your preferred carrier with tracking.

Inspection & Verification: Once delivered to our warehouse, our quality control team inspects every returned garment within 2 to 3 business days to confirm condition standards (hygiene liners, tags, unworn state).

Refund Policy

Refund Eligibility: Full or partial refunds are granted upon completion of physical product inspection and verification against our return criteria.

Refund Method: All refunds are issued directly to your original payment method (PayPal). We do not issue cash refunds, third-party transfers, or alternate-account disbursements.

Refund Processing Timeline: Once your return is inspected and approved, your refund is initiated within 7 business days. PayPal balance refunds appear immediately upon processing, while refunds tied to cards linked through PayPal may take an additional 2 to 5 business days depending on your financial institution.

Full Refunds vs. Partial Refunds:

• Full Refund: Issued for item purchase prices when returned in accordance with this policy, or for entire orders canceled prior to fulfillment, as well as verified store-error cases.
• Partial Refund: Applied if an item is returned with missing original packaging, minor cosmetic wear not claimed prior to return, or if only part of a multi-item bundle is returned.

Shipping Fee Refunds: Standard initial shipping fees ($6.99) are non-refundable in instances of customer remorse, preference returns, or customer address entry errors. In cases of confirmed store error, incorrect shipments, or in-transit loss, initial shipping costs are fully refunded.

Special Return & Refund Cases

• Wrong Item Received: If we inadvertently dispatch an incorrect style, size, or color, contact us within 7 days. We will supply a prepaid return label and immediately send the correct replacement or issue a 100% full refund.
• Damaged or Defective Items: If your garment arrives with a manufacturing defect (broken seams, damaged zippers, material flaws) or shipping damage, email photos to support@wilshirelane.com within 48 hours. We cover all replacement or return costs.
• Lost Packages: If carrier tracking demonstrates no movement updates for over 7 consecutive business days, or the carrier confirms parcel loss, we will dispatch a replacement shipment or issue a full refund immediately.
• Missing Items in Package: If your delivery is missing an item listed on the invoice, notify us within 48 hours of delivery. We will verify packing weights and dispatch the missing product promptly.
• Customer Changed Mind / Personal Preference: Customers may return items within 60 days. The customer covers return postage. No restocking fee is charged.
• Wrong Size Ordered: If the ordered size does not fit, you can return it within 60 days for an alternate size or a refund. Customers cover return postage for size exchanges.
• Incorrect Address Provided by Customer: Customers are responsible for providing valid delivery details. Packages returned due to an invalid customer-entered address may be reshipped upon payment of reshipping costs, or refunded minus initial shipping fees.
• Order Cancellation: You may request an order cancellation within 2 to 4 hours of purchase. Once an order has entered fulfillment or dispatch, it cannot be canceled and must be processed as a standard return after delivery.
• Late Return Requests: Return requests initiated beyond the 60-day delivery window cannot be accepted for refund or store credit.
• Rejected Returns: If an item is received in an unsellable, worn, soiled, or damaged condition without prior defect authorization, the return will be rejected. The item can be returned to the customer at the customer's expense.

Customer vs. Store Responsibilities

Store Information